Junior Software Service Engineer
Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).
We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.
Join us for Building a Better Connected World!
Degree in Electronics and Telecommunications, Computer science, Mathematics/ Infomatics, Cybernetics or relevant field;
Working experience of Unix/ Linux OS and Oracle SQL;
Good understanding of technical support operation model and ITIL processes;
Good verbal and written communication, interpersonal skills and fluency in English;
Goal-oriented with good interpersonal and communication skills;
Good at customer relationship and understanding their requirements;
Job involves working on call systems, occasionally working during night and on holidays is required;
Advanced MS Office skills: Word, Excel (lookup functions, pivots), PowerPoint, Outlook
Reporting and analysis knowledge;
Ability to work with application front end (GUI) and back end (Database);
Good troubleshooting skills, such that faults are promptly identified and rectified to meet the required SLAs;
Good team player and able to work effectively;
Willing to accept responsibility and able to work with minimum supervision;
Provide BSS technical operation support to our valuable customers, including incident & problem handling, routine and preventive check, testing, service request handling, product catalogue and reference data updates;
Handle customer requests under agreed SLA and according to agreed processes;
Analyze the customer's existing systems, needs, and requirements to provide the necessary solution;
Ability to create or update template documentation to reflect solutions provided;
Ensure implementation of configuration requests received from customer, according to agreed solution;
Perform test activities from stand-alone test, integration test to acceptance test of application/ software/hardware elements;
Participation in Technical discussions with customers;
Provide status reports on assigned tasks to identified stakeholders;