Staff Front End Engineer (Cloud Contact Center)

Employer: 8x8
Domain:
  • Engineering
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • nationwide
    Updated at: 25.10.2021
    Short company description

    8x8 is transforming the world of business communications.

    We are passionate about developing industry-leading technology that brings people together anytime, anywhere they are in the world, and on any device.

    Requirements

    8x8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect with your Customers and manage the workforce. It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialing, CRM (embedded and external integrations) and many other capabilities.

    Experience and qualities we are looking for:
    - Proven experience with Javascript, ES6+ (Typescript is a plus)
    - Very good knowledge of common Javascript patterns and testing frameworks
    - Excellent understanding of REST, WebSockets
    - Good understanding of ReactJS, Redux
    - Experience with HTML5, CSS (Styled Components is a plus)
    - Good knowledge of Application Security principles and practices
    - Good knowledge of Distributed Systems
    - Deliver beautiful and well tested code
    - Self Starter and ambitious
    - Collaborative
    - Play the long game

    Responsibilities

    In this role you will apply your knowledge and technical skills to solve exciting challenges from the Contact Center domain, in the broader context of High Scalability. A few examples:
    - Agent User Experience; intuitive, efficient, multi-tasking, collaboration friendly interface
    - Realtime/Mission Critical: live interaction with the Customer on multiple media type (telephony, chat - sms - whatsapp-social media)
    - High Concurrency: event driven design for handling Customer Interactions and Agent Roster (collaboration)
    - Resilience: graceful degradation and self-healing; mission critical flows must continue
    - Integrations: Standalone interface or integrated with popular CRM systems (Salesforce, Netsuite, etc.)

    We are firm believers that Quality relies on healthy engineering practices:
    - Well articulated Technical Design
    - API First
    - Great Code
    - Extensive and candid Peer Reviews
    - Qualitative and quantitative test coverage as per the Pyramid of Tests
    - Excellent Documentation

    What will be your responsibilities?
    - Design and implement technical solutions that satisfy Product requirements
    - Satisfy NFR-s, with special emphasis on Security and Observability
    - Engage in the Continuous Improvement process
    - Interactions with other Teams and Stakeholders

    Other info

    Working at 8x8:
    - Industry leading, award-winning technology - 9x UCaaS Gartner Magic Quadrant Leader, 7x CCaaS Gartner Magic Quadrant Challenger
    - Inclusive, supportive and collaborative culture yet with a winning mentality
    - Encouragement and environment to make a difference
    - Competitive compensation and benefits package