German Customer Support in Krakow

This job is no longer active!

View all jobs DK Global Recruitment active


View all jobs German Customer Support in Krakow active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro


Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Abroad
  • nationwide
    Updated at: 26.09.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Fluent German and English
    Basic understanding of Banking
    Excellent writing skills, customer orientation and ability to adapt/respond to different types of customer queries, Probing (Issue Identification)
    Ability to multitask, prioritize and manage time effectively
    High school diploma or equivalent; college degree preferred
    Flexible to work on Saturday & in rotational shifts - Any 8 hours shift b/w 8:00 am – 8:00 pm.
    Customer Service Skills
    Good written and verbal Communications
    Issue Resolution and Escalation Management
    Problem Solving, Self-management & Decision-Making
    Multi-Tasking / Time Management
    Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.
    Trains and/or directs work of others in complex facts, methods, and techniques related to the skill.
    Proactive with a strong ethic and eagerness to ‘ go the extra mile’
    Adaptable to learn new processes, concepts and skills
    Ability to work in a fast-paced deadline driven environment

    Responsibilities

    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    Contribute to team effort by accomplishing related results as needed
    Identify and assess customers’ needs to achieve satisfaction
    Build sustainable relationships of trust through open and interactive communication
    Provide accurate, valid and complete information by using the right methods/tools
    Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    Follow communication procedures, guidelines and policies
    Go the extra mile to engage customers
    Resolve customer complaints via Chat or email
    High energy resource with ability to own and assist customer requests/ issues/ needs; and ensure adherence to defined procedures to complete phone/ email/ chat transactions
    Able to probe and gather customer requirements effectively
    Understand Service Level Agreements and support achievement of set targets
    Knowledge Base Management:
    Build/ maintain training material (training presentations etc.) to close the gaps identified
    Provides support in documenting business processes and other continuous improvement projects
    Maintains the organization of department files/references and performance report

    Other info

    Life insurance
    2 weeks of paid accommodation
    Assistance in finding a place to stay
    Flight ticket
    Private health insurance
    MultiSport Card
    Subsidy for foreign language courses
    Christmas and holiday bonuses
    Clear career path in a growing multinational organization

    Why use a Recruitment Agency

    You are given extra support in preparing for interviews
    You have a contact person who gives you all the details of the job
    You can ask for your application feedback anytime via email or phone
    You don’t have to face the situation where company do not reply to you for days
    All our services to job seekers are free of charge. We also offer bonus scheme to candidates

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.