HR Contact Centre with Turkish

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Employer: British American Tobacco Romania
Domain:
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.10.2021
    Short company description

    British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

    Requirements

    Bachelor's Degree in a relevant area;
    English, Turkish language proficiency;
    Customer-oriented;
    Advanced Microsoft Office skills;
    Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
    Demonstrates excellent verbal and written communications across different audiences and channels

    Responsibilities

    Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
    Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
    Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
    Analyses customer requests and resolves where queries require specialist support to appropriate parties;
    Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
    Implements own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.

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