Call Center Operator English/ French/ Italian - Targu Mures

Employer: Gi Group Romania
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Targu Mures
  • Updated at: 20.10.2021
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Requirements

    • Fluency in spoken and written in English and French/ Italian;
    • Experience working in a customer facing role (required);
    • Travel industry and/or Call Centre experience (desirable);
    • Basic knowledge of computer usage: Windows applications, email and internet. • • Learn the company internal software use;
    • Strong communication, interpersonal and client relationship management skills;
    • Good negotiating and influencing skills;
    • Accuracy, research skills and attention to detail;
    • Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines.

    Responsibilities

    Job Purpose
    To effectively manage clients and partners (internal and external) enquiries, complaints and issues, ensure to keep all the time customer satisfaction at the core of every decision and behavior.
    Interact with customers by phone and email to provide and process information in response to their requests and concerns about our products and services.

    Responsibilities:
    • Control a call through effective communication technique;
    • Build customer relationship by listen actively, question appropriately and by providing update and feedback;
    • Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system);
    • Use effectively the available time and resources to address and finalize the tasks and customer / partner request, issues and enquiries;
    • Offer support and guidance to coworkers;
    • Be able to work effectively with others and contribute to team task accomplishments;

    Other info

    We offer:
    • Exciting & friendly work environment;
    • Career & competencies development;
    • Continuous training;
    • Competitive salary package & meal tickets;
    • Gym Benefit;
    • Private medical care.