IT Support Technician

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

For our customer, a global retail chain of stores and webshops, we are looking for an IT Support Technician.

In this role, you will get to support stores and administrative functions in application and procedure-related questions.

What you will need:
Logical thinker
Good analytical and problem-solving skills
Up-to-date technical knowledge
Depth understanding of the software and equipment
Able to travel 1 week for about 8 times/year
Clean driving license (B category)
English – medium

As an IT Support Technician your key responsibilities will include:

Supporting stores and administrative functions in application and procedure-related questions:

Screening, prioritizing, and solving incoming tasks and phone calls
Duty phone outside of office hours, but within the opening hours of the stores to ensure that the stores can get help in business-critical events
Creation and maintenance of store system users
(Re-)installation of POS and PCs
Error reporting to local service suppliers
Ordering of store hardware;
Support of the administrative users in the country
Creation and maintenance of administrative users

Ensure that the necessary phone and line connections are ready in time in connection with new openings, movements, and rearrangements:
Make orderings etc. for new openings and movement of stores
Coordinate the setup of store system hardware (printers, POS, etc.) and the mounting in the store
For new openings, movement, and rearrangement of stores

Through updated e-learning, manuals, tips tricks, and suitcases ensure that all employee groups have the necessary knowledge about rules, routines, and procedures:
Communication of general information to the shops and administrative functions
Create and maintain E-learning for store systems like POS, Back Office, Time plan and SAP HR, etc