Technical Support Engineer (Level 2) - Cloud API integration

Angajator: ABC Human Capital
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.10.2021
    Scurta descriere a companiei

    ABC Human Capital este urmarea fireasca a experientei castigate de fondatorul companiei, in acest domeniu vast, complex, provocator, in continua miscare si schimbare al resurselor umane.
    Anul 2005 a reprezentat momentul concretizarii unui ideal: fondarea unei agentii de recrutare si executive search ce pune la dispozitia clientilor sai atat consultanta in recrutare si headhunting, precum si intreaga gama de servicii aferente capitalului uman.
    Adaptam cu succes noile tendinte din domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
    Activitatea noastra se traduce in solutii inteligente bazate pe baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si headhunting.

    Cerinte


    • Minimum 1 year of experience in a technical role (software development experience and/or technical support or QA experience)
    • API knowledge and strong knowledge of APIs and Web Services including REST, SOAP and XML
    • A good understanding of JavaScript or Java
    • Knowledge of SaaS, IaaS industry, API development and Cloud companies
    • Availability to work in shifts (including night shifts and weekends)
    • English – advanced level, both written and spoken
    • BS/MS in Computer Science or equivalent technical program (advantage)
    • Experience with JSON / XML is a big plus
    • Experience with a query language is a plus
    • Outstanding communication skills, customer service skills and business acumen
    • Passionate about troubleshooting and root cause analysis

    Responsabilitati


    • Maintain key metrics including initial response time and ticket creation to resolution time
    • Work to troubleshoot problems in real-time, interacting with customers as well as internal resources to deliver maximum customer satisfaction
    • Help the customers to find the maximum value in their Cloud Elements solution by using your JavaScript or Java programming skills
    • Identify, verify and reproduce difficult to solve customer problems that may come from multiple sources
    • Review requirements and technical design documents to provide timely and meaningful feedback
    • Document and publish new knowledge articles for Cloud Elements clients or for Cloud Elements employees.