Client Service Consultant with Dutch for HR solution

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.09.2021
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
    Multilingual Capability (English + Dutch)
    Proven experience in supporting international customers
    Experience in managing small teams and delivering small and mid-size projects
    Experience working with HR Information Systems / CRM Systems will be a massive advantage
    Ability to work in a challenging and demanding environment, alongside other energetic professionals
    Experience working in SQL will be an added advantage
    Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
    Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
    Knowledge of HR legislation would be an advantage
    Excellent communication in oral, written and listening skills
    Should be fluent in English & Dutch – Written and Oral
    Awareness of the positioning of the product in the market place
    High standard of personal, product and technical presentation
    Demonstrate organizational skills in client visits, product implementation and administration
    Excellent logical and problem solving skills
    Ability to work both independently and as a team player with a positive attitude
    Quick adaptability with an openness to learn and develop
    Solid customer focus, with the aim of building lasting relationships

    Responsibilities

    Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
    Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
    Ensure that the implemented functionality is thoroughly tested and delivered on time
    Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
    Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
    Function as a liaison between the Principal Consultant and the team through which client requirements flow
    Analyze the effort involved in developing/implementing these solutions and provide estimates
    Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
    Develop and maintain excellent relationships based on trust and credibility with all our customers
    Help in continuously improving the support service to maintain a high level of customer satisfaction.
    Work with implementation and product development teams around the globe to identify and report defects
    Maintain and contribute to the Knowledge Base library
    Work closely with the team and support in training and assessing new recruits
    Adhere to ADP standards, policies and methodologies in all areas of business
    Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
    Giving advice to clients to optimize their use of the product
    Adjust set up of the product when requested
    Ability to influence and guide clients to ADP best practice and standard solution adoption