Reactivation Representative

Reactivation Representative is a critical member of the Veeam Team, working closely with Renewals, Customer Success, Marketing, Inside Sales Representatives, Veeam Engineers, and field-based Account Managers covering the Enterprise and Commercial segments. The Reactivation Rep will be responsible for contacting accounts that have canceled their renewal or subscription. Their primary role will be to engage and prospect decision makers to re-open and win back former paying accounts.

Responsabilities:

Hit or exceed your monthly reactivation quota

Making outbound calls (12+ conversations) per day to assigned leads

Run calls and email campaigns to reactivate accounts

Developing a solid working knowledge of Veeam Software and related products and the benefits they provide to potential prospects

Performs other duties as assigned

Qualifications:

Exceptional verbal and written communications skills

Excellent correspondence skills (Outlook, Instant Messaging, and over the phone)

Knowledge of basic business research tools (LinkedIn, Google, Salesforce or similar CRM, Hoovers)

Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

Track record of meeting, exceeding goals, quotas

High need for achievement and competition, loves to compete and win

Enthusiastic, optimistic and certain of victory, unfazed by rejection

Coachable, listens to and implements advice from manager

Strong organization and time management skills

Easily builds rapport and establishes relationships with prospects

Listens patiently, will probe and clarify to get a real sense of customer's needs

Resourceful, goes over, under, around and through obstacles to achieve success

Proven sales experience; knowledge of IT industry is preferred

Ability to adhere to a high touch rate of outbound calls per day

Bachelor's Degree required