Customer Care Representative German/French/Italian/Spanish/Polish

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

CCR agents receive various technical requests from the customers through different channels (phone, mail or website – eCare and iCare platform). The main process for a CCR implies: creating the problem ticket, dispatching the problem ticket to corresponding engineer (team)
The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.

 Fluency in English;
 Any of the following languages: German, French, Italian, Spanish, Polish;
 Customer focused and good communication skills;
 Availability to work on shifts;
 Strong and motivated.

 Receiving customer requests and dispatching to the technical department;
 Acting as a technical point of contact between the engineering team, customers and partners.

Offer:
 Motivational salary package and annual performance bonus;
 Gym discounts;
 Private Medical Insurance discounts;
 Paid 4 hours leave per month;
 Flexible work schedule;
 Weekly fruit day;
 Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
 Life time learning environment and tools.