Customer Support Agent English 5 month contract

Employer: Ascensos
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.09.2021
    Short company description

    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.

    Requirements

    We’re looking for client-oriented candidates who are native or near-native ENGLISH speakers (C1 or C2 level) to join our Elite Customer Support team for our newest project!

    You’ll be learning from thе best while working on one of thе most innovative projects to deliver excellent customer experience for our world-leading client in home-fitness industry. Our client already became a sports phenomenon and now you have thе opportunity to make a difference and be part of thе quality service offered by Ascensos.

    Who we are - The Superhero Team:

    #theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
    It’s thе unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.
    There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of thе superheroes that make theAteam thе best!

    This job is for you if you have:

    Experience in customer support or BPO environment
    Experience in front office communication channels (calls and chats)
    Native level/fluency in English or at least C1 both verbal and written.
    Positive attitude & excited to discover new CX approaches;
    Strong interpersonal and communication skills
    Excellent customer focus (both verbal and written).
    Great team spirit but thе ability to also be independent, like every superhero should.
    Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
    Motivated
    Positive attitude
    Enthusiastic individual
    Sports & fitness fan
    Excellent listening abilities
    Empathic
    Patient
    Problem solving oriented
    Ability to work under pressure
    Ability to work in fast-paced environments
    Be flexible and adaptable to new situations

    Responsibilities

    Solving client's requests via phone/chat in a very friendly way
    Providing solutions regarding warranty, after-sales, order and delivery issues
    Helping the customers with a minor troubleshoot or dispatching a maintenance team for various issues
    Ensuring all communication is handled professionally and promptly but with a human touch
    Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
    Building a special connection with customers and providing exceptional service

    PLEASE NOTE : The first 5 weeks of activity are at the office, afterwards work from home in Romania