Customer Service Representative
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2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.
In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.
2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.
Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.
Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges. Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.
Verifone revolutionizes commerce. Simply. Everywhere.
As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.
Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.
The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.
What you need to know:
You know English very well (spoken & written);
If you previously worked in customer care or retail, that’s even better but it’s not a must;
You need or like having a flexible schedule by working both in day and night shifts (24/7 shift work schedule);
You enjoy helping others and are a team player.
What you’ll do:
You will handle customer requests via phone, e-mail and chat related to the online purchase process (Inbound process);
You will handle confidential information securely according to internal rules.
Why you’ll love working with us:
You are a big part in creating your schedule and the shifts are communicated well in advance;
We offer incentives for night & week-end shifts, as well as for working during legal holidays;
We take care of your well-being by offering attractive benefits and perks such as private medical subscription, WorldClass, Bookster;
Flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
What happens after “Welcome aboard!”:
We want to make sure that you start your new career with all the necessary skills and information so you will spend up to 6 weeks in training. Which is paid, by the way!;
We understand that every new job has a learning curve, so the entire team is ready to help you with continuous feedback and guidance.
What happens after people stop calling you “Hey, Junior!”:
After 9 months, you can become a Senior. All you have to do is reach your goals and you will be eligible for a salary increase and we will get you involved in extra activities;
After 12 months, there is even more in store for you! We will help you create your career plan and even provide training programs to help you further grow.