At Your Service Agent ( Agent Call Center )

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Angajator: JW Marriott Grand Hotel
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 20.04.2022

    Join us as an At Your Service Agent in our Front Office Department, and you’ll take the first step into an industry that can take you wherever you want to go. We’ll give you the training and opportunities you need to live life to its fullest, no matter how you define it.

    Position Summary:
    - Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
    - Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately.
    - Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
    - Provide information to guests about room features, property amenities, and local areas of interest.
    - Process room service orders, answer questions on menu selection, and record transactions in point-of-sale system.
    - Assist guests with accessing the internet and guestroom entertainment.

    Ideal Candidate:
    - Very good English skills;
    - Very good computer knowledge; 
    - Previous hospitality industry exposure represents a plus;
    - Good interpersonal skills;
    - High customer focus and detail-oriented;
    - Ability to work in shifts.