Account Manager

Angajator: Bit Soft
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.09.2021

    Responsibilities

    • Create and maintain relationships with customers to better understand and achieve their needs, both business and technical
    • Maximize the account potential by providing specialist advice
    • Have regular client meetings in order to build strong commercial relationships.
    • Manage each assigned client through regular contact by telephone, email, face to face partner review /re-sign meetings.
    • Become the single point of contact for escalation for all clients in your portfolio regarding support, implementation, billing, sales issues
    • Be responsible for the client projects by overseeing project steps and deadlines
    • Work closely with all customer-facing departments in the company to ensure that each customer receives the highest standards of service
    Qualifications
    • Previous account management experience, preferable in an IT/software company
    • Proactive, organized and detail oriented
    • Fast learner and curious to understand the full picture
    • Problem solver
    • Great communication skills
    • English speaker
    • French speaker, nice to have
    What we offer
    • The chance to work in a dynamic and challenging industry
    • Nice and friendly people
    • Goodies from time to time, like ice-creams and barista coffees
    • Hybrid work
    • Private medical subscriptions
    • Bookster
    • Lunch tickets
    Why Bit Soft Because we are Romania’s No. 1 Provider of IT Solutions for the Hospitality Industry. We have 60% market share in the top Romanian hospitality industry with clients like Pizza Hut, City Grill, Ramada or JW Marriott. Our unique know-how in HORECA management and processes complements our technical capabilities, making BitSoft a reliable partner who offers integrated services and consultancy for the industry. An 100% entrepreneurial success story, BitSoft has constantly expanded its services so that it meets clients’ needs on all fields.