Senior Customer Support Specialist - Procurement Operations

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Employer: GEP
Domain:
  • Acquisitions - Logistics - Supplies
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 25.08.2021
    Short company description

    A leader in multiple Gartner Magic Quadrants, GEP’s cloud-native software and digital business platforms consistently win awards and recognition from industry analysts, research firms and media outlets, including Gartner, Forrester, IDC and Spend Matters. GEP is also regularly ranked a top supply chain consulting and strategy firm, and a leading managed services provider by ALM, Everest Group, NelsonHall, IDC, ISG and HfS, among others.

    Headquartered in Clark, New Jersey, GEP has 21 offices and operations centers across Europe, Asia, Africa and the Americas. Our European presence is represented by our offices in London, Prague, Cluj-Napoca, Frankfurt and Eindhoven.

    Our vision is to build an enterprise where everyone contributes to making GEP better, more interesting, more satisfying place to be, and a better place to spend a significant part of our lives. We call it “the beautiful company”.

    GEP is different. It’s a place where individuality is prized, and talent respected. We recognize people who make a genuine difference by rewarding them well. We’re a learning organization, actively looking for people to help shape, grow, and continually improve us.

    Join us if you are one of us.

    Requirements

    Knowledge of P2P tools - end user functionality
    In depth knowledge of purchase to pay processes
    Adhere to all organizational procurement policies and procedures
    Team player, high motivation, positive, can-do attitude, flexibility
    Highly effective communication skills with stakeholders & suppliers
    Good problem-solving skills

    Responsibilities

    Document and categorize number and frequency of incoming requests from internal stakeholders and external suppliers via various contact methods (phone, email, or another web request)
    Provide customer service and quickly respond and resolve client queries
    Show strong initiative, attention to detail and ability to interpret and resolve problems
    Coordinate with other focused personnel within the support team, such as order processors, invoice reconciliation, and the competitive bid team to report any issues or chronic customer complaints
    Good to have knowledge of Supplier order, Accounts Payable and supplier payment processes
    Good to understand overall S2P process
    Have sound understanding of process management and controls – identifying, developing
    Should have end to end process knowledge