Service Desk engineer with french – fully remote

Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

Preferred MsC diploma in technical/engineering domain
French and English language skills at least B2
Basic telecommunication knowledge
Previous experience in a service desk environment will be a plus
Ticketing system experience will be considered a plus
Excellent communication skills
Customer oriented
Flexibility and adaptability
Strong knowledge of Microsoft office suite
Team player, highly organised and self-managed

Alarm Monitoring, monitoring or surveillance of the customer network, initial alarm correlation, isolation of fault, filtering of incidents
Open Incident Ticket using predefined processes and work procedures
Identify or locate equipment/Site; correlate event with planned work, contact planned work implementer & advice, check if expected event is produced by the planned work, correlate event with Incident Ticket, login in ITSM tool, create Incident Ticket in ITSM tool
Investigation & diagnosis, workaround analysis/solution, raise Change Requests for implementation