Contract Management Specialist with German

Employer: Humangest Group
Domain:
  • Customer Support - Client Service
  • Management - Consulting
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.08.2021
    Short company description

    Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.

    Requirements

    For one of our clients, one of the biggest information technology brands in the world, a leading international outsourcing company, we are looking for a Contract Management Specialist with German and English in Bucharest.

    Requirements:
    • Professional proficiency - English and German
    • Familiarity of MS office tools
    • Basic Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / Contract Management processes
    • A clear focus on superior customer service and continuous business performance improvement
    • Experience in analyzing performance metrics and managing proactively for continuous improvement
    • Demonstrated capacity to apply statistical measures to workflows and performance monitoring
    • Task and goal-orientated, with high energy levels and strong attention to detail
    • Capable of prioritizing issues, and working with a sense of purpose and ownership
    • Analytical, with strong problem-solving skills
    • Thinking process – Be proactive, ask and perform work.
    • Planning – Ability to plan the steps to be taken to achieve objectives
    • Accountability – Taking personal responsibility for actions.

    Responsibilities

    Responsabilities:
    • Manage Contracts during their lifecycle
    • Proactively manage and maintain all aspects of the Service/Lease contracts during their life cycle.
    • Ensuring the accurate and timely invoicing of revenue
    • Ensuring the customer has a consistent and positive experience
    • Prepare billable data to ensure contracts are ready to bill to include collection and validation of usage data
    • Provide billing data where appropriate
    • Manage exception reports
    • Manage Contract & iBase Changes
    • Oversee automated and conduct relevant manual changes
    • Execute mass updates when applicable
    • Send requests for PO renewals
    • Proactively resolve customer queries, looking for causes not just the symptoms
    • Prepare and send credits and debits
    • Change trial contract end dates
    • Ensures correct and timely completion of disputes in order to realize customer satisfaction
    • Acts within the SOX rules
    • Manage Contract Lifecycle processes
    • Ensure Contracts are price indexed and/or prolonged in line with relevant Terms & Conditions
    3rd Party Service Providers
    • Send PO’s and other relevant data to 3rd Party Service Providers and ensure that contracts are aligned with the service provided by the 3rd Party
    • Manage Terminations
    • Obtain end meter readings if applicable