App Technical Support Associate with Italian

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Employer: Accenture
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.09.2021
    Short company description

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

    Requirements

    - Customer Interaction Handling
    - Problem Solving & Escalation Management
    - Data Quality
    - Service Level Agreement understanding/handling
    - Organization skills, attention to detail and follow through to resolve any outstanding issues
    - Good technical aptitude with an ability to learn quickly
    - Fluent in Italian language and at least Upper Intermediate English
    - Time management and administrative skills
    - Written and verbal communication skills: manages internal communications and external/client communications
    - Discretion, professionalism, confidentiality and judgment.
    - Computer literacy and working knowledge of Microsoft Office
    - Ability to operate office equipment (printer, phone, photocopier, etc.)
    - Team player with interpersonal and conflict management skills
    - Self-Motivated, positive attitude and approach.
    - Flexibility to take on additional responsibility and tasks when required

    Responsibilities

    - Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
    - Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
    - Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
    - Develops and maintains knowledge of customer specific business environment
    - Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
    - Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training