Accounts Operations Lead with French (Entry Level Role)

Employer: Hewlett Packard Enterprise
  • Customer Support - Client Service
  • IT Software
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 02.08.2021
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.


    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
    We are now looking for an Accounts Operations Lead, French Speaker to join us! In this amazing role you will be responsible for operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management. You will ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. You will produce deal documentation and configures systems to reflect ordering processes. You will generate invoices and client billing in accordance with service and product agreements. You will record, update and validate customer and deal information in systems produces reports and analyses of sales processing activities.
    In a typical day as an Accounts Operations Lead you will..

    Manage interactions with Sales in a way that maximizes customer satisfaction and communicate appropriately with other functions involved in the support administration process.
    Perform workload forecasting & planning in partnership with assigned Country / Sub-Region Sales and Channel Partners team.
    Provide ongoing resource and capacity planning to meet operational requirements.
    Performs quality check for the cases and responsible for driving corrective actions.
    Initiate and manage processing rework
    Complete assigned processing rework
    Initiate and manage request missing information queries with Sales or Customer.
    Resolve any business decision needed request from processing team.
    Resolve operational escalations relating to poor metrics and reduce internal / external customer complaints.
    Understand the case and create / change quotes and contracts for their assigned accounts. Seek support of processing team as needed.
    Analyse Order Acceptance Requirements
    Complete Order Acceptance Checklist
    Check Revenue Recognition Checklist
    Analyse Order Recognition Requirements
    Validate SMC codes, Stat Entry Requirements and Informal Contract Requirements
    Responsible for DOR order handling, Stat Order Booking, Active Informal Booking, Order Record Retention and Acknowledge Order Booking
    Overall responsibility for month-end close activities.
    Adherence to all policy and audit requirements.
    Adherence to compliance, standard process and procedures at all times.
    Identifies & communicates process, program or procedure gaps to Business Operations team.
    Process monitoring which includes providing input and feedback on process issues and opportunities for improvement to Business Operations team.


    f you have..

    Bachelor's degree in Business Management or equivalent
    Typically 0-2 years experience
    Basic understanding of business and sales processing tools, systems and practices
    Good analytical, statistics and problem solving skills.
    Good written and verbal communication skills
    Mastery in French, English and local language.
    We offer

    • A competitive salary and extensive social benefits

    • Diverse and dynamic work environment

    • Work-life balance and support for career development

    • An amazing life inside the element! Want to know more about it?