Customer Services Specialist (2 years limited period of time) - 116463

METRO is a championing Independent Business. For the fourth consecutive year, we are certified as "Top Employer 2024", a certification that places us in the top of the best employers in Romania and Europe. As an international leader in wholesale and METRO's largest sales line, we are passionate about supporting the growth of over 24 million customers, which means 24 million different challenges, ambitions and dreams. We are more than just a supplier; we are trusted relationship builders who understand and anticipate our customers' needs. We have unique food expertise, an outstanding global perspective and decades of experience to ensure they have the best products, services and technologies to succeed. Our team is focused on success, so we look confidently to the future. Our global employer branding campaign "Shape the M" is a recognition of the contribution each METRO Romania employee makes to the success of the company.

To be successful in this role and to enjoy your morning coffee with great colleagues, you will need:
• Pro activeness in identifying issues and ownership to resolve them
• The ability to work independently and also function as a team player, in order to meet internal deadlines
• Demonstrated customer focus (internal and external) and ability to rapidly assimilate diverse data and make decisions
• To be a deep analytical thinker with experience in deriving business insights from data analytics
• Logical thinking ability, with problem-solving skills, detail-oriented, hands-on, meticulous
• University degree
• Fluent in English & Microsoft Excel knowledge

DESCRIPTION/RESPONSIBILITIES:
METRO Cash & Carry is championing Independent Business. As the leading international player in wholesale trade and the largest sales line of METRO, we’re passionate about helping over 20 million customers with 20 million different sets of challenges, ambitions and dreams. We’re more than just a supplier; we are trusted relationship builders who understand and anticipate our customers’ needs. And we bring unique food expertise, outstanding global insights and decades of experience to make sure they have the best products, services and technologies to succeed.

Are you passionate about planning and organizing? Do you want to be part of a professional and driven team? You could be a perfect fit for METRO Cash & Carry Romania as a Customer Services Specialist:
Join us and you will:
• Special Offers definitions in MMS DnR for the promotions initiated by Offer Management
• Ensure correct implementation of the DnRs in the system and in the stores
• Communication in the organization regarding implemented Special Offer promotions
• Identifies and proposes promo activity improvement solutions
• Makes basic analysis based on MDW to check promo effectiveness
• Ensures support for Price Policy implementation including analysis through strong collaboration with Offer Management department

What do you get in return?
• You'll be supported by a professional and driven team
• You will find a friendly environment & great opportunities
• Friday is a half work day (ends at around 14:30