Risk Operations - Team Leader

Angajator: Mentor's Search
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 27.07.2021
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    Mentor's is a head-hunting and direct search company specializing in management and sales positions.


    • Strong Leadership skills with previous experience in a team leader or supervisory role
    • Previous experience in fraud and risk/AML knowledge is an asset
    • Use of critical thinking to analyze complex situations and make informed decisions
    • Ability to comprehend and analyse data for applying to optimization within your team
    • Excellent organizational skills with the ability to meet deadlines
    • Motivational and performance driven attitude
    • Great communication skills with the ability to work effectively with people at all levels in the organization
    • Ability to work in a fast-paced environment.
    • Ability to work under pressure
    • Excellent command of the English language, verbally and written
    • Sets high standards of performance and inspires others to perform at their best
    • Resilient with an ability to work under pressure, while maintaining accuracy and quality standards.
    • Proactive approach to process improvements, actively seeking opportunities for change that benefit the wider team/department.
    • Willingness and appetite to learn and develop own knowledge of risk and compliance in the gambling industry.
    • Ability to share knowledge with and develop know-how with team members.
    • Determined, dependable, approachable, trustworthy and responsible.
    • Flexible and able to adapt to a constantly changing environment.
    • Willingness to work long and unusual hours if required


    • Performance management and overall development of the team based on learning , capabilities, and identifying specific training needs to increase team efficiency and quality.
    • Clear understanding of the individual processes within your team and identifying opportunities to enhance internal processes
    • Delivering periodic reporting (daily, weekly, monthly), in relation to incoming volumes, trends analysis, SLA to the Operations Manager
    • Managing the rota, holidays, sick days etc, within the team
    • Maintaining a thorough understanding of the industry rules, Customer Risk and company policy and procedures as it applies to KYC for current and new Regulations
    • Ensure operational documents are in line with industry regulations ad company procedures
    • Overseeing and delivering quality assessment of the work performed by the agents, providing regular performance feedback
    • Recruitment of new staff
    • Supporting the Operations Manager with internal auditing, regulatory review and escalated matters as needed
    • Ensuring the workings within the team are functioning at an optimal level, by review of incoming workload, SLA and handling of accounts
    • Ensuring that implementation of new policies relating to US Operations are met through Coaching and proper training of members in the team
    • Set goals and targets within the team to achieve optimum SLA and set KPIs