Risk Operations - Team Leader

Mentor's is a head-hunting and direct search company specializing in management and sales positions.

• Strong Leadership skills with previous experience in a team leader or supervisory role
• Previous experience in fraud and risk/AML knowledge is an asset
• Use of critical thinking to analyze complex situations and make informed decisions
• Ability to comprehend and analyse data for applying to optimization within your team
• Excellent organizational skills with the ability to meet deadlines
• Motivational and performance driven attitude
• Great communication skills with the ability to work effectively with people at all levels in the organization
• Ability to work in a fast-paced environment.
• Ability to work under pressure
• Excellent command of the English language, verbally and written
• Sets high standards of performance and inspires others to perform at their best
• Resilient with an ability to work under pressure, while maintaining accuracy and quality standards.
• Proactive approach to process improvements, actively seeking opportunities for change that benefit the wider team/department.
• Willingness and appetite to learn and develop own knowledge of risk and compliance in the gambling industry.
• Ability to share knowledge with and develop know-how with team members.
• Determined, dependable, approachable, trustworthy and responsible.
• Flexible and able to adapt to a constantly changing environment.
• Willingness to work long and unusual hours if required

• Performance management and overall development of the team based on learning , capabilities, and identifying specific training needs to increase team efficiency and quality.
• Clear understanding of the individual processes within your team and identifying opportunities to enhance internal processes
• Delivering periodic reporting (daily, weekly, monthly), in relation to incoming volumes, trends analysis, SLA to the Operations Manager
• Managing the rota, holidays, sick days etc, within the team
• Maintaining a thorough understanding of the industry rules, Customer Risk and company policy and procedures as it applies to KYC for current and new Regulations
• Ensure operational documents are in line with industry regulations ad company procedures
• Overseeing and delivering quality assessment of the work performed by the agents, providing regular performance feedback
• Recruitment of new staff
• Supporting the Operations Manager with internal auditing, regulatory review and escalated matters as needed
• Ensuring the workings within the team are functioning at an optimal level, by review of incoming workload, SLA and handling of accounts
• Ensuring that implementation of new policies relating to US Operations are met through Coaching and proper training of members in the team
• Set goals and targets within the team to achieve optimum SLA and set KPIs