Digital Account Manager

• Digital & CRM; e-commerce background is a plus
• Resilience and ability to work under pressure
• Entrepreneurial spirit
• Critical judgement skills
• Prioritization, time management and attention to detail
• Self-organized, customer focused, proactive and possess excellent communication skills with a clear understanding of international brand challenges
• Ability to meet deadlines in fast paced environment
• Budget & resource management
• Fluent oral and written English essential
• Team player
• Capable of working individually on longer-term projects or together with a team for large projects

• Day to day contact with local and central Client & Teams
• Manage agency resources and external resources, suppliers to deliver projects according to plan
• Clear understanding of clients’ brand and guidelines
• Overall planning, crisis management and resources management
• Manage and monitor timelines and deadlines, set realistic client expectations; proactively chase and interrogate delays
• Manage jobs through specific project management platforms (JIRA/Confluence) or any other digital platforms from clients
• Handle all aspects of client digital campaigns from planning through to implementation across all digital platforms (website, banners, emailing)
• Create emailing templates in dedicated emailing digital platforms (OTD build), keep track of deliveries (Smartsheet) and follow-up with client report based on workload dashboard
• Work with analytics tools such as Adobe and Google Analytics to create clear, consistent reports for agency and client activity review
• Prepare and deliver activity overviews, evaluations, client presentations, case studies and new projects proposals along with the team
• Manage client and suppliers’ contracts and financial negotiations
• Identify projects and business opportunities with both new and existing clients

Proficiencies include:

• Highly availability to work in a fast environment
• Function as digital specialist for the client team to support their request, coordinating with central team to implement the projects / campaigns
• Project management capabilities
• The ability to break down a client request into a brief for the central EU teams
• Results driven oriented
• Collaborate with cross-functional teams for the same project (internal, external)
• Digital literacy

What rewards will you get from us?
Everything considered a company standard nowadays, plus more! – days of work-from-home flexibility, notebook, mobile phone, medical subscription

On top of this, we offer:
• Flexible working hours
• Informal and friendly environment
• Potential to grow
• Professional development opportunities (ongoing trainings & workshops)