L3 IT Support with German (+ English)

EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.

Essential experience/skills:

Experienced with Active Directory, Azure, O365 Console, SCCM, (Mass Deployment/Packaging), Networking (Firewall, DNS, DHCP, VPN, etc), PowerShell and Scripting
Knowledge in at least one of the following domains: databases, storage, security solutions, virtualization, VOIP telephony.
Spoken languages: German & English

Business hours 9-18; No nights, no weekends

Support languages: German + English


Your responsibilities will be:

- Provide 3rd Line IT technical support (windows, office) with accurate and creative solutions to customer problems.

- Research, resolve and respond to complex issues (office, windows, outlook, internet...)

- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

- Remote software installation via SCCM

- Software Packaging and Mass Deployment.

- Windows Server Administration( User and Group Policies Creation/ Administration, Migrations, etc)

- Technical support for Windows, Android, IOS, printers, Network (Firewall, DNS, DHCP, etc..)

- Support for Citrix Xen app, different applications specific for the client

What we offer:

Permanent contract

Central building offices with excellent view on the city, top facilities and equipment ( During the pandemic we all work from home)

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Training opportunities

Regina Maria medical package

Copayment 7Card

Extra vacation days

Massage at the office day

Fruits on the house