L3 IT Support with German (+ English)
EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back-office activities within our specialization
Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.
Experienced with Active Directory, Azure, O365 Console, SCCM, (Mass Deployment/Packaging), Networking (Firewall, DNS, DHCP, VPN, etc), PowerShell and Scripting
Knowledge in at least one of the following domains: databases, storage, security solutions, virtualization, VOIP telephony.
Spoken languages: German & English
Business hours 9-18; No nights, no weekends
Support languages: German + English
Your responsibilities will be:
- Provide 3rd Line IT technical support (windows, office) with accurate and creative solutions to customer problems.
- Research, resolve and respond to complex issues (office, windows, outlook, internet...)
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Remote software installation via SCCM
- Software Packaging and Mass Deployment.
- Windows Server Administration( User and Group Policies Creation/ Administration, Migrations, etc)
- Technical support for Windows, Android, IOS, printers, Network (Firewall, DNS, DHCP, etc..)
- Support for Citrix Xen app, different applications specific for the client
What we offer:
Central building offices with excellent view on the city, top facilities and equipment ( During the pandemic we all work from home)
Meal tickets and gift vouchers
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house