Operational Readiness Architect
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3-5 years in IT support role and IT Delivery roles
Holistic knowledge of the systems within IT eco-system with proven Expertise in at least 2 of the following domains: CRM, Billing, Provisioning, Channels, Activation
Proven Architecture view in topics as High Availability and Disaster Recovery
Proven record of managing risks, issues and ambiguity in a fast-paced complex Operational environment Ability to manage ambiguity and work in complex mixed team environments
Capability to track multiple project deliveries in the same time.
Good understanding of Software Delivery lifecycle in waterfall and agile
Strong time management, action tracking
Execute Light governance guidance for Small Projects
Full involvement in Medium, Large or Extra Large Projects through all the gates of the project
Maintains Operational Readiness Requirements documents
Evaluates budget impact and provides recommendations for minimal OPEX budget impact
Periodical tracking of project status and compliance
Executes High Level Design reviews and Validates architecture principles according to the business class of the delivered services (e.g. High Availability, Geo Resiliency, Mean Time to Restore )
Performs technical review on delivered Non-Functional Requirements
Performs technical architecture analysis on other application satellites to minimize impact on capacity, uplift needed on software components to ensure reliability and compatibility, etc
Collaborates closely with IT Delivery team members (Project Manager, System Analyst, System Architect) to avoid bottlenecks due to technological or process gaps
Liaise with Release Deployment on the Change Management process for Go To Production
Track the Early Life Support process and bridge towards Application Operations support teams to reach full live support