Customer Support Agents - French/Spanish/Dutch
Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.Requirements
You’ll be working on an unparalleled opportunity within thе project for one of thе coolest world-established fashion company!
Work hard, have fun, no drama😊!
If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be thе role for you.
Your colleagues are part of a great dynamic team with remarkable client service skills, by providing customers with exceptional product knowledge, efficient service and a friendly attitude.
You will provide first-class service for a renowned group that sells its own brand fashion clothing to a young audience (16-30 years old) in over 100 countries, with over 10 million followers on social and fans all over thе world.
We’re delighted to drive innovation on site day after day, so it’s a plus if you’re inventive and creative, we say yes to fresh new ideas to boost productivity, so reach out and help us shape thе future.
And no need to worry if you don’t have lots of experience, we have thе best training program ready for you. :)
Who we are - Shape, inspire. Leave your mark.
#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
It’s thе unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.
There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of thе elites that make #theAteam thе best!
This job is for you if you have:
Experience in customer support or BPO environment
Experience in front office communication channels (calls, e-mails and chats)
Native level/fluency in SPANISH/FRENCH/DUTCH or at least C1 both verbal and written.
Advanced level of English, both spoken and written
Positive attitude & excited to discover new CX approaches;
Strong interpersonal and communication skills
Excellent customer focus (both verbal and written).
Great team spirit but thе ability to also be independent, like every superhero should.
Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
Sports & fitness fan
Excellent listening abilities
Problem solving oriented
Ability to work under pressure
Ability to work in fast-paced environments
Be flexible and adaptable to new situations
Solving client's requests via phone/e-mail/chat/social media in a very friendly way
Providing solutions regarding after-sales, order and delivery issues
Ensuring all communication is handled professionally and promptly but with a human touch
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
Building a special connection with customers and providing exceptional service
The work schedule is Monday-Friday 10:00-23:00 and Saturday-Sunday 11:00-20:00, in shifts by rotation, with one day of weekend once per 2 weekends