Front Desk Officer - Bucharest

Employer: Hays Romania
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.06.2021
    Short company description

    Hays is the leading global specialist recruitment group. We are the experts in recruiting qualified, professional and skilled people across a wide range of specialised industries and professions.

    We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. At Hays, we believe the right job can transform a person's life and the right person can transform a business.

    Requirements

    Experience in reception, concierge or related field can be a strong plus;
    Excellent people skills and ability to interact with a wide range of client staff and demands
    Good level of English;
    Strong PC literacy and proven ability to manage daily activities using various systems.

    Responsibilities

    The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services.

    Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience;
    Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries;
    Receive, direct and relay telephone, email and other queries via front of house;
    Greet, assist and direct candidates/new hires/visitors and the general public appropriately;
    Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured;
    Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces;
    High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers;
    Work flexibly in different settings as part of a the team;
    Coordinate the daily updating of room booking displays in line with local/regional processes;
    Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks;