IT Help Desk WANTED

Angajator: Teleperformance Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.06.2021

    #letsconnect #trueconnection #realpossibilities

    #aNewHomeForYourCareer

    If technology is your best friend and words like “configuration”, “DNS”, “server”, “proxy” have a meaning for you, you might be a great candidate for the IT HELP DESK position.

    Minimum requirements:
    - Hardware experience (PC, Printers, Scanners, Desk phones, Smartphones, Tablets, Video projectors, Switch, Routers, Videoconference Systems)
    - MS Windows 7, 8 and 10 - advanced knowledge
    - MS Server 2008- 2012 – basic knowledge
    - MS Office (Word, Excel, Outlook) - advanced knowledge on configuration/errors
    - Microsoft Active Directory, DNS, DHCP, Exchange general knowledge, SCCM – basic knowledge
    - Networking concepts - basic knowledge
    - English: advanced level
    - Excellent communication skills
    - Support services aptitudes
    - University degree in related field considered an advantage As an IT Help Desk, your main responsibilities would be to:
    - Provide helpdesk support and solve problems
    - Monitor and respond quickly and effectively to requests received through the IT helpdesk
    - Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
    - Modify configurations, utilities, software default settings, etc. for the local workstation
    - Document internal procedures
    - Assist with onboarding of new users
    - Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
    - Install, test and configure new workstations, peripheral equipment and software
    - Maintain inventory of all equipment, software and software licenses
    - Report issues to the Service Desk for escalation
    - Manage PC setup and deployment for new employees using standard hardware, images and software
    - Assign users and computers to proper groups in Active Directory
    - Perform timely workstation hardware and software upgrades as required

    Here’s what you can expect from us:
    ➔ Super-fast recruitment process - 100% online
    ➔ Competitive monthly salary
    ➔ Attractive performance bonuses
    ➔ Paid training period – 100% online
    ➔ Bookster - free subscription - delivered at home in pandemic
    ➔ Referral bonuses (up to 500 euro!)
    ➔ Professionals development opportunities
    ➔ Medical subscription to a private health center
    ➔ Anniversary and special occasion gifts
    ➔ Driving school discount
    ➔ Employee loans at privileged rates

    What about us? ​#friendscallusTP
    We are a TEAM like you would like one, collaborative, funny, friendly and with the goal of making every interaction exceptional, inside or outside the offices.
    We have different programs for your development.
    Diversity is one of our strong points and we party like no other TEAM.

    Join our TEAM in order to be yourself at the maximum potential!

    What are you waiting for? Apply NOW!
    #letsconnect #trueconnection #realpossibilities