Customer Supply Chain Specialist

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Employer: NXP Semiconductors
  • Acquisitions - Logistics - Supplies
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 22.07.2021
    Short company description

    NXP Semiconductors enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better and safer. As the world leader in secure connectivity solutions for embedded applications, we are driving innovation in the secure connected vehicle, end-to-end security & privacy and smart connected solutions markets.


    Your profile:

    To be successful in this role you must have:

    Professional qualifications in the fields of: international relations, order management, supply chain, logistics
    Computer skills, MS Office package required
    Relevant experience in a similar role would definitely be a plus
    Advanced English language skills, both written and spoken
    German will represent a big advantage


    Your responsibilities:

    Manage Client relationship through providing daily operational support via telephone and e-mail
    Act as one contact to the Client, communicating all relevant information and ensuring customer satisfaction
    Responsible from receiving and processing of customer’s orders until final delivery
    Proactively monitor backlog of orders using different tools and reports, and work to avoid escalations
    Ensure structured and high quality communication related to issues affecting the order backlog & deal with all written or verbal requests from the Clients
    Uses own judgment to escalate issues at the right time and to the correct owner
    Ensures that NXP policies, legal regulations and audit requirements are met and maintaine

    Other info

    Furthermore, you must (have):

    Great communication skills, being able to develop and maintain a great relationship with your customer portfolio
    Strong analytical skills - must be able to process and analyze customer forecasts & trends
    Be very organized, take care of the daily/weekly tasks in a timely manner and prioritize your activities based on their importance/impact
    Be an efficient team player