Interactive TV Systems_2nd Line Engineer

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills, you are a great candidate:
• Very good knowledge of AWS, container architecture and microservices, possibly with corresponding certificates
• Very good knowledge of TV technology, IP, HF and DVB standards (MPEG, TS, SI, CA)
• Very good knowledge of media streaming in IP networks, XML, databases, network technology and common office programs
• Detailed specialist knowledge of network structures, system technologies and protocols in modern telecommunications networks or IT networks
• Very good English communication skills, both spoken and written.
• Experience in the administration of servers and operating systems (Windows, Linux, etc.)
• Experience in data analytics is an advantage
• Strong customer orientation and analytical thinking skills
• Very good analytical, conceptual and organizational skills

Your day to day:
Troubleshooting
• Troubleshoots and resolves complex technical issues in the GigaTV / Adscanner production environments, providing top notch support for our customers.
• Solves technical issues reported by the monitoring department (Front Office).
• Performs emergency recovery actions for components in the GigaTV / Adscanner infrastructure.
• Captures logs and debug information from GigaTV / Adscanner systems.
• Documents temporary and permanent fixes that were deployed.
• Develops custom scripts for the automation of certain operational tasks and service monitoring of the Interactive TV Systems.

Configuration
• Performs emergency configuration actions in order to solve issues raised after the deployment of changes or during incidents impacting the GigaTV / Adscanner infrastructure.
• Coordinates and is involved during the implementation of high-risk changes including network upgrade activities, software upgrades and GigaTV / Adscanner infrastructure parameter changes, maintaining the quality of service and avoiding platform dysfunctionalities.

Maintenance
• Implements preventive maintenance actions.
• Coordinates integration / acceptance testing for new network elements in the GigaTV / Adscanner infrastructure.

Professional Development
• Regularly participates in internal and external training sessions in order to improve their technical skills.
• Trains the monitoring operators (1st Line) and new employees in TV Operations.

Sounds like the perfect job? We’ve got even more to offer:
• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
• Medical and dental services.
• Life insurance.
• Dedicated employee phone subscription.
• Special discounts for gyms and retailers.
• Annual Company Bonus.
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills.
• You get to work with tried and trusted web-technology.
• Getting in on the ground floor of and technology changing company.
• Flexible Vacation – Take time off when you need it, we trust you!
#_VOIS