QA with French/German in Timisoara

Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 11.05.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    2+ years of experience as a Quality Analyst
    Fluent French or Germanand good English
    A Bachelor's/College Degree any field is an advantage

    Responsibilities

    Perform quality audits and evaluations
    Provide Feedback and coaching to improve customer experience
    Participate in team huddles to discuss Quality Scores and opportunity areas
    Provide process updates as per requirement
    Participate in internal/external calibration sessions
    Handle transactions to stay in sync with Operation
    Publish quality trends, feedback and improvement /enhancement reports
    Produce Quality reports and dashboards such as TNI, Pareto etc.
    Ensure compliance and conduct, drive customer experience improvement
    Contribute to the development of short- and long-term goals of the process
    Ensure quality and CSAT targets are always met

    Other info

    Preferred Skillset
    Exceptional listening and analytical skills
    Excellent oral, written and interpersonal communication skills
    Intermediate level of knowledge in MS-Office
    Work accurately and with an eye for details

    Why use a Recruitment Agency

    You are given extra support in preparing for interviews
    You have a contact person who gives you all the details of the job
    You can ask for your application feedback anytime via email or phone
    You don’t have to face the situation where company do not reply to you for days
    All our services to job seekers are free of charge. We also offer bonus scheme to candidates
    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.