Team Leader, IT Ops System Engineers
Every great brand stands for something and, at Vodafone, our purpose is ‘to connect for a better future’.
Vodafone is a leading telecommunications company in Europe and Africa. Our expertise and scale give us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses and governments connected and – as the COVID-19 pandemic has proven – we play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.
Working at Vodafone is all about helping people to benefit from the new technology and innovations. We bring the future to even the most remote places, using technology to help families in disaster zones, enabling access to digital for the vulnerable, connecting millions of vehicles to the internet and thinking about technology that doesn’t even exist yet.
Over 30 years ago, we made the first ever mobile phone call and sent the first SMS in Britain and have been changing the lives of billions of people ever since. In Romania, we are also carrying a long history of firsts – first mobile operator in Romania, first GSM operator to launch the short messaging service (SMS) and first to offer GPRS (2001), 3G (2005), 4G (2012) and 5G (2019) services – and innovations: we offered world’s first live hologram concert and, later, 4K holograms of Romanian mothers.
We believe being different is good. We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. We do this through our maternity and parental leave policies, by empowering women through connectivity and improving access to education and digital skills for women, girls, and society at large. We are respectful of all individuals, irrespective of race, ethnicity, disability, age, sexual orientation, gender identity, belief, culture or religion. Your different perspectives help us to shape the future.
At Vodafone, we are also taking significant steps to reduce our impact on our planet by reducing our greenhouse gas emissions by 50% by 2025, purchasing 100% of our electricity from renewable sources by 2025, and reusing, reselling or recycling 100% of our redundant network equipment.
The future is exciting. Ready?
Experience and competencies required
1+ years of people management experience in a support role in a technical area
2+ years of experience in implementation of technical projects
Experience supporting a large-scale, multi-platform enterprise computing environment
Drive decisions under pressure of incidents
Business and partner management experience
Understanding of standardized processes as per ITIL Service Operations framework
Working knowledge of technologies as Vmware, Citrix, Microsoft SCCM, SCOM , Windows Administration is a plus.
Working knowledge of scripting and automation tools is a plus
Supervises the day to day IT Operations team activities for the critical infrastructure systems
Governs the support processes and ensures objectives related to Incident and Problem Management processes are met
Drives automation of manual processes both in support and deployment activities
Ensures implementation of best practices in industry for quick detection and mitigation of incidents.
Owns the budget execution of technological refresh and expansion of local infrastructure with continuous focus on System Stability, Scalability and Business continuity
Develop, Plan, Prioritize and Execution of new projects as per demand raised from other business or technology functions
Provides technical consultancy in the team in a diverse landscape of technical platforms: Microsoft products, Vmware, Citrix, Proxy, Storage, Backup
Manages the relationship with suppliers and performs regular service quality review meetings
Advocates Continuous Improvement and Learn from Mistakes Culture
Sounds challenging? We have some extra benefits for you:
Work from Home – You can get to work remotely from anywhere you choose (in Romania) couple of days per week;
Dedicated employee phone subscription;
Annual Company Bonus;
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel;
Private Health Insurance;
Private Life Insurance.