Real Time Operations Specialist

Employer: Tazz by eMAG
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.08.2021
    Short company description

    At Tazz by eMAG, we stand for passion, quality delivered and know-how. We are always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG Group.

    Requirements

    Required Skills/Abilities

    • Have good planning, organizing and problem-solving skills;
    • Know the Microsoft Office package and have very good PC skills;
    • Problem Solver; You love tackling the most difficult of challenges and know how to get to the best solution;
    • Detail Oriented. Nothing gets overlooked when it comes to you;
    • Strong multi-tasking skills with an ability to adapt to change;

    Responsibilities

    Position Summary

    • Activation of couriers at the beginning of the program;
    • Monitoring the flow of orders, allocating them per courier in parallel with the automatic dispatcher to generate the most optimal routes;
    • Resolving crisis situations (customer, couriers, store);
    • Monitoring the lifting and delivery times of the orders;
    • Deactivating the courier at the end of the program;
    • Ensure the quality of the Tazz by eMAG service by maintaining an optimal relationship with our partners;

    Other info

    What we offer

    • Attractive salary and benefits' package;
    • Opportunity to work with the latest developments in the industry;
    • Stay in touch with new technologies and trends, suggest business directions and solutions;
    • Our company encourages and rewards new ideas that will benefit the working process and the company products;
    • The company offers a remote and semi-flexible working schedule and supports the education of its employees.