Operations Specialist with English & Russian

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:

-Fluency in English and Russian communication (written and spoken);
-Previous customer support experience (1-2 years working experience);
-Very good analytical skills;
-Good PC skills (Outlook, Excel, Microsoft Office package);
-Ability to work under pressure/ multiple deadlines in a fast paced business environment;
-Good organizational skills, good multitasking abilities.

Responsibilitiеs:

-Analyze, аpprovе and plаce ordеrs for customers bаsеd in thе customer suppliеs budgеt.
-Manаge customеr suppliеs neеds within а dеfined period аnd provide solution upon requеst.
-Considеrs all the orders placed, analyzing all orders of the current day through the Warehouse Management System and monitoring the timeout orders.
-Review and update all the workflow and cases of Customer Services.
-Checking whether the price of a single / combined package (random combination) is correct and whether the payment page can be redirected.
-Entering the delivery address, checking whether the credit card payment page can be redirected and also if the payment mode is supported or available.
-Ensuring the content accuracy, monitoring the page in real time or providing feedback immediately and track the resolution.

We offer:
-Health Insurance;
-Meal Tickets;
-Extra benefits;
-Great and fun environment.