IT Help Desk Consultant with German

Angajator: Hays Romania
  • Customer support - Client service
  • IT Hardware
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Timisoara
  • Actualizat la: 17.04.2021
    Scurta descriere a companiei

    Hays is the leading global specialist recruitment group. We are the experts in recruiting qualified, professional and skilled people across a wide range of specialised industries and professions.

    We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. At Hays, we believe the right job can transform a person's life and the right person can transform a business.


    Language: German B2; conversant English;
    Ability to communicate, adequate tone, active listening;
    Flexibility & customer counselling;


    Join One of the largest employer from Timisoara as IT Help Desk Consultant, #german team!

    Your new role

    Offers support (1st and 2nd level) for company users and/ or business partners by providing assistance or information, in accordance with the procedures and work instructions;
    Identifies, analyzes, solves and documents the errors reported by the users;
    Records the essential points of the call in the ticketing system according to STM Work Instructions;
    Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls;