Sales Partner Support Analyst with german B2

Angajator: Gi Group Romania
Domeniu:
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 02.03.2021
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    We are proud to recruit our reliable partner, a Sales Partner Support Analyst with german language in Timisoara.

    COMPETENCIES REQUIRED:

    • Great communication skills, both written and verbal;
    • Mandatory advanced level of German language (B2-C) and medium level of English language;
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint);
    • Equivalent knowledge and experience using ERP systems (SAP preferential);
    • Focus on customer satisfaction;
    • Detailed oriented and problem-solving skills;
    • Ability to work efficiently in a fast-paced, process-driven environment.

    Responsabilitati

    • Answer incoming calls and provide resolutions to customer's emails;
    • Management of customer complaints;
    • Identify and escalate issues to supervisors;
    • Provide product and service information to customers;
    • Perform corrections and changes regarding incorrect entries or transactions;
    • Analyse complaints and requests from customers and propose solutions;
    • Processing of system errors related to generated quotations: checking and correcting the errors caused by the system or of those related to the personal data of the customers, erroneously entered in the database.

    Take advantage of this opportunity and send your CV or you can give us a call: 0728.303.784.