Business Support Analyst (Fixed Term)

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

Requirements:
• 2+ years previous experience preferable in support or operations (dealing with requests, manage internal customers);
• Fluent English knowledge (written & spoken);
• SharePoint, working with different tools- is a plus;
• Good communication skills (good questioning and listening skills);
• Customer service mentality;
• Excellent problem-solving skills;
• Ability to follow a process , interpersonal skills, accountability.

This role is part of Global Deal team- support and consultancy guidance for the clients interested to have services in other countries. The Business Support Analyst ensure that everything is align for client to be compliance: coordinate the actions, validate the processing, to be aligned with the country delivery.

Responsibilities :

Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
Research, identify, and specify solutions to problems.
Support and conduct visualization, user experience and configuration elements of solution design. Document requirements specifications using high-maturity methods, processes and tools.
Support requirements management and change management processes.
Support aspects of the business cycle, including proposals, feasibility studies, and implementations.