Contact Center Associate with German

Employer: leoHR
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.03.2021
    Short company description

    leoHR furnizeaza servicii de selectie si recrutare specializata, livreaza servicii si strategii in zona de retentie prin serviciul star – Stay Interview: stayIN, servicii de consultanta in managementul resurselor umane, precum si servicii de formare profesionala / training.

    Requirements

    • Experience in BPO / contact center work;
    • Advanced level in German language (C1) - fluency in speaking and writing correctly and at ease;
    • Good English knowledge (B2 level);
    • Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory;
    • Good Communication and Customer Service skills;
    • Willingness to search for the required information for customers with a strong focus on solving clients requests;
    • Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

    Responsibilities

    • Exemplary customer service delivered via emails (90% of the time) and phone calls (10% of the time);
    • Find joy in helping customers solve their problems related to flights schedule, changes or cancellations, lost baggage, claim, etc.

    Other info

    • Opportunity to work from home (full remote);
    • Competitive salary package plus meal tickets;
    • Thorough training enabling all team to perform effectively;
    • Career growth opportunities within an international developing team.