Customer Support Executive with Italian & English

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

You come with:

C1 level of Italian;
B2 level of English;
Minimum education: Bachelor’s Degree;
Experience in Microsoft Office and Outlook;
Previous BPO experience – nice to have;
Attention to details.

Your day in Conectys:

You will validate the compliance of client cases (receipts, documents, eligibility criteria etc.) submitted by end users;
Based on existing guidelines you will identify and inform the end user about eligibility (they qualify or not for the promotion);
You will identify and escalate potential errors of the applications used to process reviews to the direct supervisor and/or the clients’ designated team;
You will validate new documents used by customers.

We have for you:

Attractive salary, meal tickets, private medical insurance, Bookster, and other benefits and discounts;
Full-time position, standard business schedule from Monday to Friday;
Work from home during the Covid-19 pandemic;
Training programs to help you develop your skills and identify new ones;
International career opportunities;
A professional work environment in a fast-growing company with young and dynamic people.