Global Cash Operational Support Analyst with French

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Employer: I.FUTURE
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 01.02.2021

    We are hiring a Global Cash Operational Support Analyst with French! This job is for our client, a Shared Service Center which acts as a global solution center for one of the largest European financial groups. They provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, IT and Corporate Operations. Perfect Candidate

    • Proven experience in customer support
    • Expertise in the banking sector – would be an advantage
    • Advanced level of English and French
    • Fluency in German and / or Spanish – would be a plus
    • Strong verbal and written communication
    • Customer oriented attitude
    The Global Cash Operational Support Analyst will be responsible for processing and managing customer requests and providing assistance on the tool.
    • Centralize requests from customers (calls and emails)
    • Introduce customer requests in the ticketing tool
    • Diagnose incidents and participate to the incident handling process according to the procedure
    • Trigger alerts
    • Escalate incidents to the services responsible for resolving them
    • Update and manage the incident tracking database
    • Install products for customers (in France and internationally) when they request it
    • Train users regarding the services of the Global Cash range when the customer requests it (in France and internationally)
    • Suggest procedures and process improvements related to the activity.

    Company Benefits • Yearly bonus per company policy • Competitive remuneration based on qualifications and seniority • Discounts for retailers • Medical services and life insurance • Private pension contribution • A modern working environment: open, informal, fun atmosphere • Continuous training and development programs (eg: they offer ACCA or foreign language courses based on an established career development plan • Work from Home 1 day/week
    We process this data for recruitment purposes only. If you apply to this job it means that you allow us to process your personal information. We are storing this data in our Applicant Tracking System, [which is fully compliant with EU data protection laws], and we will not share it with anyone else. You can request the deletion of your personal information at any moment