Technical Support Engineer (Infrastructure)
Part of The Ratiodata Group, Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Zurich, Oradea and Munich. Over the past 16 years, the company has been establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology and want to have a measurable impact through their work.Requirements
Knowledge of Microsoft infrastructure and servers
Understanding TCP/IP from a server technical perspective
Understanding of Cloud Security principles (Azure)
Understanding and certain knowledge of Azure IaaS/PaaS
You need to be proficient in English, both written and spoken
It is also important that you:
Are able to plan, manage your time and take responsibility from day one
Have the ability to present your ideas to others
Demonstrate a great customer service mindset
Are a great team player, ready to go the extra mile for your colleagues
Are interested in being up to date with new technologies and value knowledge-sharing
It will be a plus if you have a good experience with :
Backup and tools
Virtual Desktop Infrastructure services (Azure WVD and/or Citrix)
You will be able to help us grow our capabilities when it comes to conventional and cloud infrastructure management. On our part, we will support your professional development and ensure that you are performing motivating and relevant tasks.
In a typical week, you will be performing the following functions as individual assignments or as part of a team:
Work with massive Azure cloud, hybrid and pure VMware/Hyper-V on-premises environments
On your own or with direction from more senior technical specialists, carry out cloud or on-premises data center operations assignments
Maintain and optimize Microsoft-based and third-party environments for various projects
Improve infrastructure & application to optimize performance and scalability
Respond to customer requests, change management cycle, incidents etc. based on ITIL and Agile practices
Continuously develop and improve quality of service, applying automation and personal capacity
Real impact one step at a time
Your impact will consist in guaranteeing that our clients’ environments are secured, always up to date and the tools used are tailored to meet the business requirements, from both a cost and productivity perspective.
You will be able to use your skills as you go, in our test environments and perform practice exams to test your knowledge. You will be able to get certified on the technologies you will work with, attend workshops and conferences, establish connections with people that have similar roles from all over the world and see the latest advancements in the technologies we work with as presented directly by vendor representatives.
In Accesa we have several Competence Areas that are meant to help your personal and professional development get to the next level. Apart from technical and soft-skills oriented workshops that you can attend, facilitated both by internal and external partners, you can also benefit from a community of mentors and coaches that is company-wide. You will be able to focus on your career path with the help of your technical lead, you will have the flexibility to try out other technologies that seem appealing to you and ensure that you enjoy working and learning every day.
At Accesa you can
Join self-managed communities of IT experts that co-design their own learning programs.
Be part of a cell-based organization where we favor agility over rigid processes and freedom over control.
Enjoy a holistic benefits program which empowers your:
Work-Life Balance: home office, flexible schedule, parenting workshops, vacation package
Physical Well-being: in-house fitness instructor, themed workshops, nutrition counseling, private medical insurance
Social Well-being: hobby clubs to support your passions, improve workshops, team building activities, social events
Emotional Well-being: in-house certified coach, focus and mindfulness apps, emotional intelligence (EQ) workshops, CPI personality assessments