Technical Support Engineer (Infrastructure)

Employer: ACCESA
  • Engineering
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Cluj Napoca
  • Updated at: 07.01.2021
    Short company description

    Part of The Ratiodata Group, Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Zurich, Oradea and Munich. Over the past 16 years, the company has been establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology and want to have a measurable impact through their work.


    Knowledge of Microsoft infrastructure and servers
    Understanding TCP/IP from a server technical perspective
    Understanding of Cloud Security principles (Azure)
    Understanding and certain knowledge of Azure IaaS/PaaS
    You need to be proficient in English, both written and spoken

    It is also important that you:

    Are able to plan, manage your time and take responsibility from day one
    Have the ability to present your ideas to others
    Demonstrate a great customer service mindset
    Are a great team player, ready to go the extra mile for your colleagues
    Are interested in being up to date with new technologies and value knowledge-sharing
    It will be a plus if you have a good experience with :

    Backup and tools
    PowerShell Scripting
    Virtual Desktop Infrastructure services (Azure WVD and/or Citrix)


    You will be able to help us grow our capabilities when it comes to conventional and cloud infrastructure management. On our part, we will support your professional development and ensure that you are performing motivating and relevant tasks.

    In a typical week, you will be performing the following functions as individual assignments or as part of a team:

    Work with massive Azure cloud, hybrid and pure VMware/Hyper-V on-premises environments
    On your own or with direction from more senior technical specialists, carry out cloud or on-premises data center operations assignments
    Maintain and optimize Microsoft-based and third-party environments for various projects
    Improve infrastructure & application to optimize performance and scalability
    Respond to customer requests, change management cycle, incidents etc. based on ITIL and Agile practices
    Continuously develop and improve quality of service, applying automation and personal capacity

    Real impact one step at a time

    Your impact will consist in guaranteeing that our clients’ environments are secured, always up to date and the tools used are tailored to meet the business requirements, from both a cost and productivity perspective.

    Professional opportunities

    You will be able to use your skills as you go, in our test environments and perform practice exams to test your knowledge. You will be able to get certified on the technologies you will work with, attend workshops and conferences, establish connections with people that have similar roles from all over the world and see the latest advancements in the technologies we work with as presented directly by vendor representatives.

    Community insights

    In Accesa we have several Competence Areas that are meant to help your personal and professional development get to the next level. Apart from technical and soft-skills oriented workshops that you can attend, facilitated both by internal and external partners, you can also benefit from a community of mentors and coaches that is company-wide. You will be able to focus on your career path with the help of your technical lead, you will have the flexibility to try out other technologies that seem appealing to you and ensure that you enjoy working and learning every day.

    Other info

    At Accesa you can

    Join self-managed communities of IT experts that co-design their own learning programs.

    Be part of a cell-based organization where we favor agility over rigid processes and freedom over control.

    Enjoy a holistic benefits program which empowers your:

    Work-Life Balance: home office, flexible schedule, parenting workshops, vacation package
    Physical Well-being: in-house fitness instructor, themed workshops, nutrition counseling, private medical insurance
    Social Well-being: hobby clubs to support your passions, improve workshops, team building activities, social events
    Emotional Well-being: in-house certified coach, focus and mindfulness apps, emotional intelligence (EQ) workshops, CPI personality assessments