Collections Officer with Italian

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

This is what you already have:
• You enjoy communicating in foreign languages (minimum B2 Italian/ minimum B1 English);
• You have basic knowledge of Excel (or MS Office package);
• You are a team player with good communication skills;
• You are customer friendly and insightful, oriented towards finding solutions;
• You have previous accounts receivable experience (rather a nice to have than a must)

Description
These will be your main activities:
• Manage customers’ expectations;
• Reconcile client’s accounts;
• Initiate collection activities via mail/ phone and manage the customer portfolio (within the agreed credit terms and credit limits);
• Provide information of credit worthiness to customer service when required;
• Input notes on payment agreements, do daily follow-ups and reinstate accounts when payment is received.

What’s in it for you?

• Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
• Currently with COVID-19 all work is being performed remotely.
• Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform.
• Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
• Opportunity to be involved in sports activities and volunteering initiatives.