IT Service Integration Manager with German (C1)

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

• At least 5 years’ experience in a similar professional role in IT in different support projects;
• Services release management processes extensive knowledge, process management technologies and area processes and methodologies knowledge (Opex Blue Belt Certificate);
• Fluency in both German and English languages;
• IT Hardware strong skills (Desktops, Notebooks, Thin Clients, peripherals);
• Experience in leading international IT projects for both internal and external customers;
• Certification in or good understanding of ITIL V4 (Foundation);
• Decision making ability, entrepreneurial thinking, self-responsibility, great communication and relationship building skills;
• Ability to remotely coordinate with stakeholders across globe by effectively utilizing the communication channels, ability to persuade and follow-up to ensure results;

• Take responsibility for the performance of the audit engagements in areas of assigned
responsibility;
• End devices and services technical responsibility;
• Responsibility for mentioned services costs and for ensuring SLA, setup of KPI and reporting;
• Ensuring reporting and service quality check in a service oriented (client oriented) manner;
• Responsibility for Service Lifecycle Management and continuous service level improvement;
• Permanent incidents analysis for problem hot spots identification;
• Problem control processes responsibility, along with partners, after incidents and escalations;
• Be a part of and leading projects with customers and other external partners;
• Collaborate with architects, release management and other Service Managers;

Benefits:
• Complete training curricula available (tailored courses);
• International Certifications (Agile, Prince, ITIL, IFOA, ACCA, IACCM etc.);
• Comprehensive Leadership Programs;
• All you can learn with LinkedIn Learning! German Language Courses for any level;
• All you can read with Bookster!
• Work from Home Option available;
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!
• Kineto-therapy Room and Corporate Massage;
• Weekly Fruit Day;
• WorldClass Gym Discounts.