Customer Service Agent with French

Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.12.2020
    Short company description

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

    Requirements

    Are you the right fit for the Job?

    • You are fluent in French and have a conversational level of English;
    • You are proficient in MS Office (Excel, Outlook, Word, Power Point);
    • You have previous experience in customer service and are a great communicator;
    • You have attention to details and analytical skills.

    Responsibilities

    What will you do?

    • Provide functional and technical support for resolution of all the customer, requests;
    • Receive and log internal and external customer request;
    • Ensure proper documentation, notification, escalation, tracking & follow up of all incidents;
    • Perform customer request/problem identification & follow procedures to resolution (e.g., issues with device status, general product questions, device not reporting properly, Bluetooth connectivity issues).

    Other info

    What’s in it for you?

    • Work alongside a team of specialists and access custom trainings that help improve your professional skills;
    • Be part of a team with a strong sense of togetherness and work in a relaxed atmosphere where whatever the problem might be, there is always a solution for it;
    • Access to a global network of knowledge and resources;
    • Continuous learning and exposure to a disruptive business and new challenges;
    • Attractive benefits package including coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription.