Customer Service Agent with French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Are you the right fit for the Job?

• You are fluent in French and have a conversational level of English;
• You are proficient in MS Office (Excel, Outlook, Word, Power Point);
• You have previous experience in customer service and are a great communicator;
• You have attention to details and analytical skills.

What will you do?

• Provide functional and technical support for resolution of all the customer, requests;
• Receive and log internal and external customer request;
• Ensure proper documentation, notification, escalation, tracking & follow up of all incidents;
• Perform customer request/problem identification & follow procedures to resolution (e.g., issues with device status, general product questions, device not reporting properly, Bluetooth connectivity issues).

What’s in it for you?

• Work alongside a team of specialists and access custom trainings that help improve your professional skills;
• Be part of a team with a strong sense of togetherness and work in a relaxed atmosphere where whatever the problem might be, there is always a solution for it;
• Access to a global network of knowledge and resources;
• Continuous learning and exposure to a disruptive business and new challenges;
• Attractive benefits package including coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription.