Technical Support Engineer (Cloud & Service providers)

Employer: Veeam Software
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.11.2020
    Short company description

    Veeam is the global leader in Cloud Data Management – a trusted provider of back-up solutions that protect cloud data and keep the world moving. Our best-in-class product, a net promoter score of 3.5x the industry average, and our big-name client base provide the perfect foundation for smart, driven but humble people to win and grow their careers. We’ve retained the agility of a start-up where everyone is heard and supported, but our evolution into a billion-dollar company continues to bring new opportunities to be Veeamazing – all in an open, inclusive and diverse culture where our success means people can keep it real.

    Requirements

    Qualifications

    • Fluent English (reading/writing/speaking);
    • German / French will be a plus;
    • Demonstrate analytical and problem solving skills;
    • Ability to quickly learn, understand and explain technical information;
    • Ability and desire to take ownership of client issues through resolution;
    • Excellent time management skills;
    • Ability to work in a fast-paced environment;
    • Excellent knowledge of TCP/IP;
    • Good knowledge of Windows Server OS and systems administration;
    • Good knowledge of Microsoft SQL;
    • Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
    • Experience in deep troubleshooting will be a plus.


    Additional Information

    • Competitive compensation and benefits package;
    • Modern office with free fresh coffee, fruits and snacks;
    • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance, and parking;
    • Wellness program including gym membership, massages in the office and company sponsored sports activities;
    • An exceptional mature working environment with cool breakout & play areas and team building activities;
    • Training and development opportunities to further progress your career;
    • International environment where you can learn from multiple cultures working in the same office;
    • Gamification (internal rewards and recognition achievement based system).

    Responsibilities

    Job Description

    We are looking for candidates that will offer support for Veeam Products for Service Providers.

    Responsibilities:

    • Perform troubleshooting and analysis, including log file investigation and customer's environment examination;
    • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing technical support for Veeam Products for Service Providers and diagnosing problems;
    • Act as a technical focal point in relationships to fellow IT Professionals;
    • Fortify client relationships focused on 100% customer satisfaction;
    • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
    • Ensure proper and consistent communication of issue status to customers.