L3 Support Engineer - Access & Identity Management
Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.Requirements
Skilled production engineer with scripting capability
Knowledge/experience of an identity management solution and access production - Knowledge/experience of workflow and provisioning tools – OPEN IDM and OPEN AM are a plus
Directory and meta-directory knowledge (Active Directory, LDAP)
Knowledge of operating systems: UNIX and Windows server.
Fluent English required
Sense of service
Good writing skills
Development experience (scripting, Java)
Methodical and rigorous
Agile team experience.
The ADP Group (NASDAQ-listed world No. 1 in the NASDAQ.) is the specialist in HR process outsourcing services. The ADP Group is an international company at the forefront of the latest technologies and is the market leader in human resources administration services. In Europe, nine million employees in 13 European countries receive a pay slip produced by ADP.
Our team is in charge of building and maintaining a key product to manage identity life cycle and access for all ADP internal usersIdentity, +600 target applications, role oriented) over the world. Your main mission will be to work on the Operational maintenance at the 3th level (expertise).
Make sure the solution is working well, provide support to our users, propose remediation and automation.
Autonomy, relational competence, ability to understand functional and technical issues.
Interact with the Business Unit throughout world, work in close relationship with the lvl2 team, secure production process, provide documentation and knowledge base, automate actions every time it’s possible.
Your experience (minimum 3 years) has allowed you to evolve within operational teams and work on identity management projects and access with high functional complexity. Over time, you have acquired a good technical mastery in the following areas:
Systems: Unix, Windows
Target environments and applications: AD, LDAPracle...
Functional and technical coverage.
Interaction with other Identity and Access management (IAM) teams
Participation in the definition of sprints and stands up meeting
Monitoring of implementations and interface with development teams
Operational Maintenance of the current IAM solution
Ensure the monitoring of Production
Manage incidents (level 3)
Automate and manage all prod scripting
Improve the adoption of IAM processes and solution by ADP's Business Unit.
Participate and instruct audits