Global Process Owner for HR Administration

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

- Good knowledge of Microsoft suite applications (including Outlook, Word, Excel, PowerPoint, Visio, Skype for Business)
- Experienced user of Excel, pivot tables, reports
- English proficient user
- Global HR Administration processes experience
- German /Dutch/Swedish-nice to have
- Proven ability to work independently and as a Team member
- Good communication (written and oral) and interpersonal skills
- Good organizational, multi-tasking and time management skills
- Flexibility and adaptability to a changing work environment

- Monitor and update client systems (i.e. transactions/data entry) for HR Administration and other cases
- Provide related statistics and reporting
- Develop work instructions, process documents and communications
- Ensure delivery team`s documentation is in accordance with the agreed ways of working
- Analyze data, identifies and resolves discrepancies
- Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution.
- Delegate assignments to the operational teams and ensure accurate completion of deliverables
- Identify continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization

- Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
- Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
- Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
- Opportunity to be involved in sports activities and volunteering initiatives.