Angajator: Skywind Group
  • Altele
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 20.10.2020
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    Skywind Group is a privately held entertainment technology solutions provider. Since our establishment in 2012, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products.

    We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products.

    Join us today and be a part of our rapidly growing team of more than 350 professionals spanning 8 development centers across Ukraine, Belarus, Cyprus, the Philippines, Australia, etc. and now in Romania.


    Technically proficient in computer programs, especially Microsoft Office.
    The ability to work flexible hours/shifts.
    Managerial courage to lead and hold others accountable.
    Prompt and organized.
    Strong written and verbal communication skills (English and Romanian).
    An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities.
    Strong leadership skills followed by a professional and open-minded personality at all times.
    An ability to maintain strict confidentiality.
    An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team.
    Able to resolve interpersonal and interdepartmental issues.
    An analytical and proactive approach with keen attention to detail.
    A keen skill for multi-tasking along with excellent problem-solving skills.
    An approachable, energetic presence thriving in a high pressure environment.
    Excellent presentation skills.
    A diverse understanding of the complexity and dynamics of working within a multicultural environment.


    Manage, supervise, coach, motivate and build team spirit.
    Present new ideas and policies to prospective teams.
    Work within your own team/s to produce the required results and to meet Company targets.
    Analyze employee data and performance.
    Manage employee expectation and eventual requests.
    Establish and maintain cross-departmental cooperation.
    Work with internal systems.
    Handle disciplinary cases.
    Manage projects and deadlines set by your direct managers.
    Propose initiatives and ideas that will benefit the department.
    Manage ad-hoc situations that may occur on shift in appropriate manner.
    Be stationed within the studio environment for 80% of your shift.
    Ensuring that all tables are operational without interruptions.
    Ensure appropriate number of staff are present for each shift.
    Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason.
    Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity.
    Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
    Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary.

    Alte informatii

    Possibility to work with a product company.
    Career and professional growth.
    Competitive remuneration.
    Warm and friendly attitude to every specialist.

    Location - SWAN OFFICE - Pipera