Learning & Development Specialist

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Employer: British American Tobacco
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 03.11.2020
    Short company description

    British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.


    Knowledge, Skills and Experience:

    Experience of performance and L&D processes
    Competent user of MS Office and experience of using LMS
    Strong analytical skills and attention to detail
    Self-motivated with excellent planning, administrative and organisational skills
    Outstanding communication skills and cultural awareness
    Proven ability to work as part of a team


    Key Accountabilities:

    Operationalise annual review process and execute the system set-up of talent and performance calibration accurately
    Operationalise annual talent cycle (collate and prepare structured base material for talent meetings, provide non-standard reports and ad-hoc analysis to support HRBPs)
    Run and distribute progress reports to the relevant audiences in a timely manner
    Create and maintain training events and sessions to ensure up to date training programme information is available to users (communication with facilitators, enrolling and notifying delegates, compiling and maintaining delegate lists and dealing with delegate queries)
    Maintains and activates competency/ capability frameworks and assessment tools
    Collate and share programme evaluation feedback with CoE
    Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
    Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures
    Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
    Identifies opportunities to improve specialist services and processes and escalates appropriately

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