L2 Support - Monitoring Integration Specialist

Employer: InCrys
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 28.10.2020
    Short company description

    20 years’ of excellence | Tech expertise | Running mission-critical system | User-centric approach around agile multidisciplinary teams - We combine them with the latest digital innovation to help clients unlock value and thrive in the age of digital transformation, enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value, new levels of performance, competitiveness and experiences for our customers and their stakeholders.

    Now one of the leading technology companies in Eastern Europe, we started out in 2000 as a family-owned-and-managed business. Foresight and an ongoing desire to evolve attracted partners and talent of equally bold vision, insuring our 4 years in a row place in the ‘Deloitte Technology CEE Fast 50’ and ‘EMEA Fast 500’.

    InCrys owes the better part of its achievements to our active focus on people. We constantly invest in our employees’ training, professional development, and general work-related wellbeing. Our people-oriented approach secures our place as trusted partner and ensures our clients can always find the appropriate resources to empower their business.


    Experience in Application Management Level 2 support or Application Deployment or Middleware Administration in last 1 year;
    Basic knowledge of at least one monitoring system: Elastic Stack, OEM, Prometheus/Grafana, Dynatrace, Nagios or other monitoring system solution
    Experience in Unix and bash scripting in last 1 year;
    Experience with web service mechanism;
    Basic knowledge on DB and querying is a must;
    Basic knowledge on WebLogic (a definite plus) or other Application Server such as WebSphere, Tomcat, JBoss etc;
    Basic knowledge of Web technologies: Protocols: HTTPS, TCP/IP, FTP, SOAP/REST; Data formats: XML/JSON/HTML; Scripting: JavaScript/PHP/Python
    Basic knowledge of NW technology: VPN/LAN/WAN, Firewalls, NW Security, API Gateways, Load Balancers,
    Basic knowledge of Java and of Java deployment technologies a definite plus.
    Good knowledge of English;
    ITIL background or certification is a plus


    Perform day-by-day administration and monitoring of production systems;
    Solve systems incidents in a timely manner, according to the SLA agreements, in Ticketing tool;
    Perform analysis on incidents, perform root cause analysis for different issues;
    Assign incidents that are in the queue, based on the knowledge of the colleagues;
    Involve in the creation/update of internal procedures, recommending improvements when necessary;
    Assist and offer support for new / ongoing projects;
    Perform sanity checks for applications when they are scheduled;
    Proactively involve in team activities/applications in order improve team performance;
    Address and offer support for recurrent problems that occurs in systems supported;
    Proactively analyze Unix logs and submit tasks to other parties when issues are being found;
    Participate in business training held by different parties in order to improve business knowledge;
    Improve internal processes;
    Work in parallel on different tasks;
    Involve and create automation processes by creating automated scripts and/or processes, in order to improve service quality (Convert manual reports to automated reports and Replace manual activities with automated ones, implement dashboards that can offer an overview of current systems);
    Simplify the day by day work in order to continuously improve skills;
    Perform analysis of the data flow / new features / functionality investigations, in connection with customer requirements;
    Create cleanup flows and develop automated reports in order to sustain a powerful system;
    Implement and document solution in order to prevent the incidents occurrences on the production systems;
    Understanding of technical documentation, application functionalities and end2end flow ;
    Availability for on-call activities and working outside of business hours, including weekend;
    Team player, good communicator, analytical thinking, problem solving orientation, capable to work under pressure

    Other info

    • Motivating salary
    • Stimulating working environment
    • Medical insurance
    • Annual team building
    • Opportunities to learn and grow your skills
    • Gym membership discount
    • Subscriptions for online benefits and learning platforms

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